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Browse our Frequently Asked Questions below. If you still have questions, feel free to reach out, we’re always happy to assist!
Frequently asked questions
Are the software licenses sold on Software Planet genuine?
Yes. All software licenses we sell are 100% genuine, sourced directly from trusted distributors and official partners. You’ll receive an authentic product key that can be activated and verified with the software provider.
How do I receive my product key after purchase?
Once your payment is confirmed, your product key will be delivered instantly to your registered email address. The email will also include step-by-step instructions for downloading and activating your software.
What types of software do you offer?
We offer a wide range of digital software, including operating systems (Windows), productivity tools (Microsoft Office), antivirus and security solutions, creative software, and more—covering both personal and business needs.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods to make your checkout process simple and safe.
Can I install the software on multiple devices?
This depends on the type of license you purchase. Some licenses are for single-device use, while others allow installation on multiple devices. The license type and usage rights are clearly mentioned in each product description.
What is your refund policy?
Due to the nature of digital software, we cannot offer refunds once a product key has been issued and delivered. However, if your key is faulty or does not work as promised, we will replace it at no extra cost.
How do I know if my computer meets the system requirements for the software?
Each product page includes detailed system requirements. We recommend checking these before purchase to ensure compatibility with your device. If you’re unsure, our support team is happy to help you verify.
Do you offer discounts for businesses or bulk purchases?
Yes. We offer special pricing and volume discounts for businesses, educational institutions, and bulk orders. Please contact our sales team with your requirements to get a customized quote.
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Live Chat
Sometimes you want an answer to your question as fast as possible.
Send us an email at any time and we will get you an answer within 24 hours. (Monday - Friday): support@softwareplanet.net